Get What You Want at Work
Complete Personal Skills Guide for Career Advantage
By Ros Jay
Financial Times / Prentice Hall
224 Pages, Illustrated, 6 ¾" x 9 ½"
$32.50 paper original
To be successful at work you need to be good at your job. You know that. And you are. However, to achieve your maximum potential, and to really get what you want at work, you need more than just to meet your targets. That's what this book is about.
There is a whole raft of personal skills that you need to give yourself the best chance ofgetting the right result for you, in every situation. And these personal skills can be learned, practiced and mastered, until they become second nature. You'll be more effective and more productive. You'll exude more confidence, be perceived as more authoritative and win people over every time. You'll get noticed, and you'll get on.
Get What You Want at Work sets out the whole range of essential skills in practical, no-nonsense style. By the time you reach the end of the book, you'll be operating like a professional with many more years' experience, you'll impress people wherever you go and persuade the trickiest of people to give you what you want. And you'll deserve it.
How to Handle Tough Situations/Ros Jay/0273 656031
1. So, what do you want? Importance of being clear on what you want in your own mind And clear in communication to other people Stopping and thinking
2. Have confidence Greeting people Finding the right words Knowing what you’re doing
3. Be assertive Submission and aggression Respect for others Expressing your feelings Saying ‘no’
4. Dealing with difficult behaviour Handling your own emotions Anger Sulking Emotional blackmail
5. Impress your boss Dos and don’ts
6. Learn to listen Active listening Silent signals Getting other people to listen
7. Managing projects Planning a meeting What to say Getting results
8. Managing people Taking people with you What's in it for them? Relationships and networks
9. Coping with stress Interruptions Work overload Nerves
10. Improve your personal profile Personal image Likeableness Visibility
11. Working effectively Making time Getting organised Prioritising
12. Be creative The creative approach Creative techniques
13. Be persuasive The psychology of persuasion Show you’re on their side Lead them over to your side
14. Negotiating Win/win negotiating The bottom line Negotiating techniques
Reviews "Well laid out and clearly written this is a text to scan from time to time and pick the useful pars to develop the skills most used by you" Journal of Institute of Leadership and Management, Feb/Mar 03
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