Front Office Operations, 4th Edition
By Colin Dix and Chris Baird
218 pages, illustrated
$45.00 paper original
The new edition offerse case studies, the use of the Internet, glossary of key terms, and examples of forms and documentation.
The hospitality industry and hotel reception. Care of customers. Reception office and communications. Reservations. Checking in and staying. Guest accounting. Methods of payment. Statistics and reports. Selling techniques. Distribution channels and sales in modern hotels.
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