Managing People in the Hospitality Industry
3rd Edition

By Laurie J. Mullins
Longman / Pearson Education
September 1998
ISBN: 0-582-31929-3
499 Pages, Illustrated
$69.50 paper original

This revised edition includes the following chapters: Introduction. The nature of the hospitality industry. Working with people. Organisational design & structure. The nature of managerial work. The manager-subordinate relationship. The personnel function. The execution of work. Motivation, job satisfaction & performance. Group behavior & performance. Managerial leadership. Improving performance. Assignment sheets. Index.

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