Business Information Management
Improving Performance Using Information Systems

By Dave Chaffey & Steve Wood
Financial Times / Prentice Hall
December 2005
ISBN: 0273686550
727 Pages, Illustrated, 7 ¾” x 10 ½”
$99.50 Paper Original

Business Information Management takes a problem-solving approach, by highlighting the issues faced by managers in identifying, capturing and systematizing information in order to improve organizational performance. The book helps students to understand how to improve organizational performance by exploring these issues and examines solutions to reduce problems.

Unique in its multi-stakeholder perspective, this book addresses challenges faced by not only the end-user but also the departmental manager, IS manager and company director. Companion website includes an Instructor's Manual, full color PowerPoint slides, and Multiple Choice Questions. Suitable for modules on; Information Management, Business Information Systems, Business Information Technology, Strategic Information Systems at both undergraduate and masters level.


1. Introduction
2. Software for information management
3. Technology for information management
4. Information management strategy
5. Knowledge management strategy
6. Information systems strategy
7. Managing systems development
8. Managing change
9. Building an information architecture
10. Managing information quality
11. Managing information services quality
12. Managing ethical and legal issues


• Focus on managing information, rather than managing technology
• Problem solving approach where key management questions are highlighted at the start of each chapter and provide a framework for what follows
• A running case study on a low cost airline throughout explains the concepts and theories introduced in the text to provide a consistent context.
• Self-assessment questions and group activities help students to track their progress
• Short activities in each chapter relate directly to student experience to encourage them to develop their understanding of relevant concepts.
• Supplements include; A Companion Website with Multiple Choice Questions and annotated weblinks for students, full color PowerPoint slides and suggested answers to questions and cases for lecturers.

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