Business Information Management, 2nd edition
By Dave Chaffey & Gareth White
Distributed by Trans-Atlantic Publications
640 pages, Illustrated
$115.00 paper original
Information. Technology. Both resources are increasingly important as organisations seek to improve their performance. Applying information and technology can offer new ways to do business, increase the efficiency of business processes, reduce costs, and provide the performance measures used to control improvement.
- Can business information management improve organisational performance?
- What are the key issues faced by managers today in terms of managing business information?
- How can 'big picture' strategy be developed, implemented and managed?
This textbook takes a problem-solving approach, highlighting the issues faced by managers in identifying, capturing and systematising information in order to improve organisational performance. Now in its second edition, Business Information Management helps students to understand how to improve organisational performance by exploring these issues, and examines solutions to reduce problems. Unique in its multi-stakeholder perspective, this book addresses challenges faced by not only the end-user but also the general manager, IT manager and company director.
Guided tour of the book
Guided tour to student resources on the web
PART 1 INTRODUCTION
1 Introduction to information management
2 Software for information management
3 Technology for information management
PART 2 STRATEGY
4 Information management strategy
5 Knowledge management strategy
6 Information systems strategy
PART 3 IMPLEMENTATION
7 Managing systems development
8 Managing change
9 Building an information architecture
PART 4 MANAGEMENT
10 Managing information quality
11 Managing information services quality
12 Managing ethical and legal issues
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