Cases in Operations Management
3rd Edition

By Robert Johnston, et al.
Pearson Education Limited
June 2003
ISBN: 0-273-65531-0
527 Pages, Illustrated, 7 1/2" x 9 1/2"
$87.50 paper original

The third edition of this highly successful case book has been expanded and updated to reflect the increasing reliance upon comprehensive case material in the teaching of operations management. The text begins with an introduction to analyzing operations management cases. Each of the subsequent parts deals with a key area of operations management and begins with an expanded introduction, allowing the book to serve as a stand alone text for introductory operations management courses.

Features and Benefits include: Structure of the casebook reflects that of the companion text, Operations Management 3/e by Slack et al., Contains over 50 cases - This includes coverage of new areas, such as- operations strategy, interactive design, simultaneous engineering, supply chain reengineering, performance measurement, and TPM, Includes short, one and two page, cases, There is a Further Reading section in each part and every case study contains a Questions section.

Contributors Preface Introduction to Operations Management Case Analysis
Part 1: OPERATIONS MANAGEMENT Introduction Case 1 Birmingham International Airport, Robert Johnston Case 2 Hogsmeadow Garden Centre, Alan Betts Case 3 A Day in the Life of Frederic Godé, Operations Manager, BonPain, Orleans, France, Stuart Chambers Case 4 Wace Burgess, Stuart Chambers and Tammy Helander Case 5 Concept Design Services, Stuart Chambers and Nigel Slack

Part 2: OPERATIONS STRATEGY Introduction Case 6 New Supply Chain Strategies at Old M&S, Alan Harrison and Jane Pavitt Case 7 The Norrkoping Plant (A), Nigel Slack Case 8 The Norrkoping Plant (B), Nigel Slack Case 9 Jossey Menswear - the Supply Chain Project, Nigel Slack Case 10 Indian Metals Corporation, Sara Mountney, Kenneth Work and Stuart Chambers

Part 3: DESIGN Introduction Case 11 Cadbury World: Ten Years of Improvements, Stuart Chambers, Mark Robinson, and Adam Bates Case 12 The Development of the Hovis Crusty White Loaf, Adrian Watt and Stuart Chambers Case 13 Campaign Planning for ‘Red Nose Day’, Alan Harrison and Jane Pavitt Case 14 Cartes sans Frontières, Alan Harrison Case 15 The Reltex Project, Nigel Slack Case 16 Benetton Group: The evolution of a network to face global competition, Arnaldo Camuffo, Pietro Romano and Andrea Vinelli Case 17 Boys and Boden (A), Stuart Chambers Case 18 Boys and Boden (B), Stuart Chambers Case 19 Cadbury Ltd, Stuart Chambers Case 20 RAC Motoring Services, Stuart Chambers Case 21 Denby Constabulary, Andrew Greasley

Part 4: PLANNING AND CONTROL Introduction Case 22 AEB Mortgage Services, Nigel Slack Case 23 I’ll Phone You Back!, Roy Staughton and Stuart Chambers Case 24 Holly Farm, Stuart Chambers Case 25 Ice House Toys, Graham Whittington and Stuart Chambers Case 26 Fresh Salads Ltd: The Iceberg Lettuce Harvest, Stuart Chambers Case 27 Mandexor Memory, Nigel Slack Case 28 Peas, Stuart Chambers and Tammy Helander Case 29 Thompson Telescopes Ltd, Alan Harrison Case 30 WFA (Water for Africa), Robert Johnston Case 31 Aylesbury Pressings, John Bicheno Case 32 The Royal Navy: JIT Based Ship Spares Provisioning, Alan Fowler

Part 5: SUPPLY NETWORKING Introduction Case 33 The SMART Car and Smart Logistics, Remko van Hoek and Alan Harrison Case 34 Chicken Run - the poultry supply chain, Stephan van Dijk, Jack van der Vorst and Adrie Beulens Case 35 Marsden Community Stores, Keith Moreton Case 36 Supply Chain Relationships: Wheatco Ltd and Chemco Ltd (A), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin Case 37 Supply Chain Relationships: Wheatco Ltd and Chemco Ltd (B), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin Case 38 Supply Chain Redesign at Finnforest Corp, Paul Chapman, Vinod Tayil and Alan Harrison Case 39 e-Commerce in the NHS, Roxanne Sutton, Eric Jackson and Christine Harland Case 40 NHS Supplies - Supply for the National Health Service: Christine Harland, Roxanne Sutton, Terry Hunt

Part 6: QUALITY PLANNING AND CONTROL Introduction Case 41 Smithy’s Brewery, Robert Johnston Case 42 Executive Holloware, Kevan Scholes Case 43 Valley District Council Cleansing Services, John Bicheno and Alan Harrison Case 44 Sun Products Company, Alan Harrison Case 45, Robert Johnston

Part 7: IMPROVEMENT Introduction Case 46 Newtown Customer Service Centre, Carole Driver Case 47 Prye, Byll and Runne, Robert Johnston Case 48 Bristol & West Building Society, Robert Johnston Case 49 London Zoo, Adrian Watt and Stuart Chambers Case 50 Bulmers Cider, Stuart Chambers Case 51 TPM at Filmco UK, Alan Harrison Case 52 Eurocamp Travel, Stuart Chambers and Jim Crew Case 53 E-Cab, Stuart Chambers

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