Difficult People - Fast Thinking Series

Avoid Confrontation, Deal with the
Problem, Improve the Atmosphere

By Ros Jay
Financial Times / Pearson Education
December 2001
ISBN: 0-273-65307-5
88 Pages, 5" x 6 "
$17.95 paper original


Life moves fast enough these days to keep you working at break-neck speed most of the time. What you can really do without is problem-people who create unpleasantness and difficulties and just plain slow you down. In this age of fast working, difficult people aren't suddenly going to change personality overnight. So you're going to have to do the work instead. And it's not so bad really. Once you know the techniques for handling these people, you'll find it comes naturally before long. Whether they are domineering, or they constantly pass the buck, whether they are sulkers or just plain whiney, there are techniques for getting the best from everyone and making your own job easier. This book is about difficult people wherever you encounter them at work, whether they are colleagues, bosses or your own team members.

The Fast Thinking Series: It's a fast world with tight deadlines and you squeezed in between. What you need are fast solutions to help you think at the speed of life. Each of these books gives the clever tips and vital information you need to make the best of your last minute preparation. You'll look good. They'll never know. Smart thinking is Fast Thinking.

About the Author: Ros Jay is a freelance writer and a senior associate of the Institute of Direct Marketing. She specializes in marketing, communications and management-related subjects. She writes and edits corporate magazines both in print and online.

Other Titles in the Fast Thinking Series include:
Team Meeting
Your Own Interview

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