High Value, Low Cost
How to Create Profitable Customer Delight
By Brian Plowman
1994
ISBN: 0-273-60437-6
267 p.
$52.50 Cloth
High Value, Low Cost illustrates the concept of Business Process Management
(BPM) and maps how processes work in an organization. It identifies where the
problems and failures occur and provides a program for re-engineering the company's
capability from small scale improvements to radical re-design. It demonstrates
through case-studies how the application of the BPM principles have transformed
businesses into more efficient and financially prosperous ventures. Essential
reading for all members of the executive team and functional managers tasked
with contributing to corporate transformation.
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