High Value, Low Cost
How to Create Profitable Customer Delight

By Brian Plowman
ISBN: 0-273-60437-6
267 p.
$52.50 Cloth

High Value, Low Cost illustrates the concept of Business Process Management (BPM) and maps how processes work in an organization. It identifies where the problems and failures occur and provides a program for re-engineering the company's capability from small scale improvements to radical re-design. It demonstrates through case-studies how the application of the BPM principles have transformed businesses into more efficient and financially prosperous ventures. Essential reading for all members of the executive team and functional managers tasked with contributing to corporate transformation.

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