Operations Management, 4th Ed.
By Nigel Slack, et al.
Financial Times / Pearson Education
March 2004
ISBN: 0-273-67906-6
815 Pages, Illustrated, 7 ¾" x 10 ½"
$115.00 paper original
Operations management is important, it is exciting, and it is challenging. It
is concerned with creating the products and services upon which we all depend
and creating products and services is the very reason for any organization's
existence, whether that organization is large or small, manufacturing or service,
for profit or not for profit. Operations management is also at the centre of
so many of the changes affecting the business world - changes in customer preference,
changes in supply networks brought about by internet-based technologies, and
changes in the extent of environmental responsibility that we expect from companies.
This revised and fully updated edition of this book continues to provide a clear,
well-structured and comprehensive treatment of the subject, balancing a logical
approach with the insights that come from operations practice around the world.
This text looks at how operations can be managed in order to support and contribute
to the strategic objectives of an organization. It is relevant to manufacturing
and service operations and is written from a European perspective with examples
from different countries.
It is divided into five parts for ease of use. In the first part, a clear general
overview is provided of the nature and scope of operations management. Part
two looks at the nature and design of operation processes and Part three examines
planning and control. Part four looks at ways in which operations can be improved
through an examination of failure prevention and recovery and in the final part,
the main points discussed thus far are brought together in a look at the strategic
role of operations. It includes management techniques such as TQM and JIT.
Contents:
PART I: INTRODUCTION 1. Operations management 2. The strategic role and objectives
of operations 3. Operations strategy
PART II: DESIGN 4. Process design 5. The design of products and services 6.
Supply network design 7. Layout and flow 8. Process technology 9. Job design
and work organization
PART III: PLANNING AND CONTROL 10. The nature of planning and control 11.
Capacity planning and control 12. Inventory planning and control 13. Supply
chain planning and control 14. Enterprise resource planning (ERP) 15. Lean
operations and Just-in-time (JIT) 16. Project planning and control 17. Quality
planning and control
PART IV: IMPROVEMENT 18. Operations improvement 19. Failure prevention and
recovery 20. Total quality management
PART V: THE OPERATIONS CHALLENGE 21. The operations challenge Case exercise:
Oxfam Glossary Index
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