An Introduction
5th Edition

By Roger Cox & Paul Brittain
Financial Times / Prentice Hall
December 2004
ISBN: 0273678191
348 Pages, Illustrated, 6 ¾” x 9 ¼”
$79.50 Paper Original

This text provides a comprehensive introduction to all aspects of retailing and the fundamental elements of retail management and a retail organization’s activities so that the reader will have a solid platform on which to build.

Intended not only for students in college and universities, the book serves as an invaluable tool for those already working in selling, marketing or retailing who require more knowledge of how retailing works. It is also the perfect resource for aspiring retail managers who may have received little formal training on the subject.

Part One Retailing and the consumer
1. The retail industry
2. Retail organizations
3. Economics of retailing
4. Grand strategies
5. International retailing
6. Retail planning and strategy
7. Retailing research
8. The retailing environments
9. Consumer buying behaviour
10. Segmentation
Part Two The retail mix
11. Store location
12. Product decisions
13. Buying
14. Stock management
15. Pricing
16. Advertising
17. Personal selling
18. Sales promotion and public relations
19. Atmosphere and layout
20. Customer service decisions
Part Three Administration
21. General management
22. Financial planning
23. Human resources
24. Property and location development
25. Store management
26. Technology in retailing
27. Retailing and the law
28. The future of retailing
Appendix 1 Bibliography
Appendix 2 Retail trade associations

Return to the Businesss Titles Home Page