Interpersonal Skills for Travel & Tourism

By Jon & Lisa Burton
ISBN: 0-582-27946-1
322 p.
$47.50 Paper


Interpersonal Skills for Travel and Tourism fully investigates customer relationships and communication skills within a vocational setting and is packed with interactive case studies. Each section of the book provides essential information required to perform the prepared assignments. All activities enable the user to put acquired skills into practice and effective consistent guidance is given throughout. Its key features include one of the most up-to-date resources of its kind within the travel and tourism market and practical guidelines and assignments to develop the use of interpersonal skills within the workplace.

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